Shipping & Delivery
Processing time
Once you've placed your order, we'll pack and dispatch it within 24 hours, excluding weekends and public holidays. During peak periods such as Black Friday, Cyber Monday and the lead-up to Christmas, dispatch may take a little longer.
Shipping options across Australia
-
Free Standard Delivery on all orders over the value threshold
- Standard National Delivery: flat rate $9.95 AUD
- Express Shipping: price calculated at checkout based on weight and postcode
Who delivers your order
We use Australia Post, Couriers Please and Aramex. We automatically choose the best carrier for each order based on parcel size and delivery address, so it reaches you as quickly and reliably as possible.
The following deliveries are always sent with Australia Post:
- Express orders
- PO Boxes and parcel lockers
- Regional and remote addresses
Standard delivery time frames
- Metro areas: 4–7 business days Australia wide
- Regional and remote areas: allow extra 3 - 5 days depending on postcode and time of season.
Express delivery time frames (Australia Post)
- ACT: 1–3 business days
- NSW: 2–4 business days
- QLD: 2–5 business days
- SA: 2–4 business days
- TAS: 2–4 business days
- VIC: 2–3 business days
- NT: 4–7 business days
- WA: 4–6 business days
These time frames are estimates provided by our carriers and are not guaranteed. Delivery may be affected by public holidays, peak periods, severe weather, or other events outside our control.
Christmas and peak season delivery
Each year, Australia Post, Couriers Please and Aramex publish recommended last dates for Christmas delivery.
As a general guide, to give your order the best chance of arriving before Christmas:
-
Metro areas (Standard): order by 18th December
-
Regional areas, WA and NT (Standard): order by 14th December
- Express (Metro): order by 21st December
Please allow for our 24-hour dispatch time on top of carrier transit times. Orders placed after these dates will still be sent as quickly as possible, but they may not arrive until after Christmas.
Our carriers do not deliver on Christmas Day, Boxing Day or New Year's Day. Services are often reduced on Christmas Eve and New Year's Eve, we are also closed during all key public holidays and weekends.
For the latest carrier cut-off dates, visit auspost.com.au, couriersplease.com.au or aramex.com.au.
Tracking your order
When your order ships, you'll receive a confirmation email with your carrier and tracking number. For delivery updates or ETAs, please use the tracking link in that email or contact the carrier directly. We're unable to guarantee delivery dates or times once your parcel is with the carrier.
If we can't deliver your parcel
If your parcel can't be delivered, the carrier will leave a notice and take it to a nearby collection point. This may be a post office, parcel locker or courier pickup point. Please check your tracking for collection details.
If your order is returned to us, we're happy to resend it for a standard delivery fee of $15 AUD. If you'd prefer a refund, it will be processed minus the original shipping costs and handling fees charged by the courier delivery service.
Changing your address after dispatch
Once your order has shipped, we can't change the delivery address. Please contact the carrier shown in your shipping confirmation email for help directly. For Australia Post, call 13 76 78.
International shipping
We ship to New Zealand and selected countries in Asia, including Japan, Singapore, UK, Europe, America and South Korea. International shipping rates are calculated via request only, and customers are responsible for any customs duties or fees.
International Christmas cut-offs are earlier, usually from late November to early December depending on the destination. We recommend ordering as early as possible.
Need help?
Give us a shout if you have any questions.
Opening Hours Monday - Friday 10AM - 4PM (excluding Public Holidays)
Phone: +61 (0)3 9818 1229