This Privacy Policy describes how acquaboss.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to information about an identified individual, or an individual who is reasonably identifiable (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device information
- Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
- Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimise our Site.
- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
- Disclosure for a business purpose: shared with Shopify and the analytics, advertising and Site service providers described below, depending on the features you use.
Order information
- Examples of Personal Information collected: name, billing address, shipping address, payment information processed by our payment providers (for card payments, PayPal, Afterpay, Apple Pay, Google Pay or Shop Pay, where available), email address, and phone number.
- Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with Shopify and the payment provider you use. Payment options displayed on our product page include Visa, Mastercard, American Express, Diners Club, PayPal, Afterpay, Apple Pay and Google Pay. Availability may depend on your device and order.
Customer support information
- Examples of Personal Information collected: name, email address, phone number, order details, and the information you choose to include in your enquiry or chat.
- Purpose of collection: to provide customer support.
- Source of collection: collected from you.
- Disclosure for a business purpose: Shopify, including Shopify Inbox for online chat.
You can contact us through our contact form, email, phone or online chat. If you create a customer account, we collect the account details you provide. If you subscribe to marketing or submit a review, we collect the details you choose to provide for that purpose.
Minors
We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:
- We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
- We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
- We use Klaviyo for marketing forms and communications, and Loox and Trustpilot for reviews. These services may process the contact details, order details, reviews and Site activity relevant to those features.
- We use Google Analytics, Ahrefs Analytics, Hotjar and Microsoft Clarity to understand how visitors use the Site. Hotjar and Clarity can collect interaction data for heatmaps and session recordings, such as clicks, scrolling and page navigation. Microsoft may also use data collected through Clarity for advertising and other purposes described in the Microsoft Privacy Statement.
- The Site also loads Elevate A/B testing, Alia, AfterSell, Instafeed, Usersnap and a page speed optimisation app. These tools support Site testing, offers, shopping features, social content, feedback and performance. When these features load, their providers may receive technical information such as your IP address, browser details and page activity.
- Some pages contain YouTube videos and Google shopping widgets. When this content loads, Google may receive information about your device and use of that content.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
- We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
- We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
- We use Google Ads, Meta (Facebook and Instagram), TikTok and Pinterest tags to measure advertising and support relevant ads. We use Klaviyo to connect Site activity with marketing communications, in line with the preferences you have shared with us.
You can manage personalised advertising through these services:
- Meta advertising settings.
- Google My Ad Center.
- TikTok advertising and data settings.
- Pinterest personalisation and data settings.
You can unsubscribe from marketing emails using the unsubscribe link in the email or contact us using the details below. Advertising settings and cookie controls may not stop all data collection or all advertising.
Using Personal Information
We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers.
Retention
When you place an order through the Site, we retain your Personal Information for order records and related business needs. You can ask us to delete your information using the contact details below. We will consider your request and any records we need to keep for legal, accounting or dispute purposes.
Automatic decision-making
We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Your rights
You can ask to access or correct the Personal Information we hold about you, or request its deletion, by contacting us using the details below. We may need to verify your identity before responding.
Our business is based in Australia and we ship within Australia and to New Zealand. Some service providers may process Personal Information outside Australia. Shopify describes its international processing in its Privacy Policy.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
The following are examples of cookies used on our Site. The cookies set can vary with the page, features, browser and privacy settings.
Store Functionality
| Name | Function |
|---|---|
| _shopify_essential | Essential Shopify storefront functions. |
| _shop_app_essential | Essential Shop features, including sign-in and payment features. |
| cart_currency | Remembers the currency used for the shopping cart. |
| localization | Remembers regional settings. |
Reporting, Analytics and Marketing
| Name | Function |
|---|---|
| _shopify_analytics | Shopify analytics. |
| _shopify_marketing | Shopify marketing features. |
| _ga, _ga_T978CJXC48, _ga_6ZG6RM2VQK, _ga_BMK50WYWSX | Google measurement of visitors and Site activity. |
| _gcl_au | Google advertising measurement. |
| _fbp | Meta advertising measurement. |
| __kla_id | Klaviyo visitor identification and activity tracking. |
| _ttp, ttcsid, ttcsid_CDLHE73C77U9BMO6SJCG | TikTok advertising measurement and visitor activity. |
| _pin_unauth, _pinterest_ct_ua | Pinterest visitor identification and advertising measurement. |
| _clck, _clsk, CLID | Microsoft Clarity visitor and session measurement. |
| ANONCHK, MR, MUID, SM | Microsoft browser identification and related analytics, advertising and cookie management. |
| eabUserId | Identifies a visitor for Elevate A/B testing. |
| YSC, VISITOR_INFO1_LIVE, VISITOR_PRIVACY_METADATA | YouTube video features, visitor measurement and privacy preferences. |
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Cookie lifetimes vary by provider and purpose. You can remove stored cookies through your browser settings.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For instructions on blocking, managing or filtering cookies, see your browser’s help pages.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us through our website contact form, by email at info@acquaboss.com, by phone on 03 9818 1229, or by mail using the details below:
ACQUABOSS, Level 1/1124 Malvern Rd, Malvern VIC 3144, Australia
If you have a concern about how we handle your Personal Information, including a concern about the Australian Privacy Principles, please contact us first so we can review it and respond. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) about making a privacy complaint at www.oaic.gov.au.
Last updated: 26 October 2026